Patch Management (OS, Applications, Firmware)
Objective: Reduce security risk and outages by keeping devices updated in a controlled, verifiable manner.
Activities included
- Patch policy design (critical/important/optional) aligned to business hours and risk tolerance
- Asset discovery and device categorization (servers, endpoints, POS, kiosk, laptops, remote users)
- Centralized patch deployment (Windows/macOS where applicable)
- Third-party application patching (browsers, PDF readers, Java/.NET runtimes, office suites, etc.)
- Firmware/driver update governance (BIOS, storage, network adapters) with safety checks
- Maintenance windows and staged rollout (pilot group → business units → full environment)
- Patch testing plan for critical systems (ERP, accounting systems, line-of-business apps)
- Exception handling (legacy systems, vendor restrictions, operational constraints)
- Compliance reporting (patch status, missing updates, CVE exposure summaries where available)
- Patch failure remediation and rollback planning
- Monthly security baseline review and “end-of-life” advisory (unsupported OS/app risk alerts)
Endpoint Management (Computers, Laptops, Devices)
Objective: Standardize and secure end-user devices to reduce incidents and support time.
Activities included
- Standard build images and device configuration baselines
- User provisioning and onboarding (accounts, software, access controls)
- Antivirus/EDR deployment oversight (where adopted), policies and health checks
- Local admin control, password policy alignment, and device hardening
- Disk encryption enablement support (where applicable)
- USB/device control advisory (policy + practical enforcement options)
- Software inventory, license tracking support, and cleanup of unauthorized apps
- Printer setup and peripheral management (scanners, label printers, POS devices)
- Warranty tracking, device lifecycle planning, and replacement recommendations
Remote Handling & Managed Helpdesk
Objective: Provide responsive support through secure remote access with clear SLAs and documentation.
Activities included:
- Level 1–3 support coverage (user issues → advanced troubleshooting)
- Secure remote support sessions (with consent and audit trail)
- Ticketing workflow (incident, service request, problem management)
- User support for email, Microsoft 365, VPN, printers, shared drives, cloud apps
- Troubleshooting for slow systems, login issues, app errors, connectivity drops
- Remote onboarding for new joiners and remote device setup
- Knowledge base creation (how-to guides, FAQ, standard resolutions)
- Executive/VIP support option (priority routing)
- Root-cause analysis for recurring issues and permanent fixes
Network Management (LAN, Wi-Fi, Internet, VPN)
Objective: Ensure stable, secure connectivity across office locations, warehouses, and remote teams
Activities included:
- Network design review and optimization (segmentation, VLANs, IP addressing, DHCP/DNS hygiene)
- Switch/router configuration management and documentation
- Wi-Fi planning (coverage review, SSID strategy, guest Wi-Fi isolation, performance tuning)
- ISP management and redundancy planning (dual ISP, failover)
- Site-to-site VPN and remote user VPN management
- Network performance monitoring and bandwidth troubleshooting
- Secure network access design for printers, CCTV, access control, IoT devices
- Cabling review coordination (rack hygiene, labeling, patch panels)
- Network map, topology documentation, and as-built diagrams
Server & Shared Services Management (Where Applicable)
Objective: Keep core services available and secure (on-prem or cloud-hosted).
Activities included:
- Server health checks (CPU, memory, storage, disk health, services)
- Active Directory / user access management (where used)
- Shared folders and permissions governance (least privilege, department-based access)
- File server maintenance and storage growth planning
- Backup verification support and restore testing coordination
- Windows Server patching and change management
- Virtualization support (Hyper-V/VMware where used) — basic monitoring and hygiene
- Coordination with application vendors for ERP/accounting/database support
Security Controls & Hardening (Operational Security)
Objective: Reduce risk of ransomware, data leaks, and unauthorized access.
Activities included:
- Endpoint hardening checklist implementation (baseline security settings)
- MFA enablement support for key systems (email, VPN, admin portals)
Audit Support & Audit Readiness
We ensure your records are fully prepared for statutory, internal, or third-party audits.
Our audit support includes:
- Review of accounting policies and procedures
- Internal control assessment
- Internal control assessment
- Risk identification and mitigation recommendations
- Financial SOP documentation
Internal Controls & Financial Process Review
We help organizations strengthen financial governance and reduce risk.
Services include:
- Monthly bank reconciliations
- Cash-in-hand verification
- Credit card and payment gateway reconciliations
- Inter-company and suspense account clearance
- Error identification and corrective postings
Accounting System Setup & Migration
We assist businesses in selecting, configuring, and migrating accounting systems.
Support includes:
- Accounting software selection advisory
- System setup and chart of accounts configuration
- Data migration from legacy systems or Excel
- Process automation and control mapping
- User training and documentation
Financial Clean-Up & Backlog Accounting
For businesses with delayed or disorganized records, we provide structured clean-up services.
Includes:
- Historical transaction reconstruction
- Missing data identification
- Ledger balancing and correction
- Multi-year accounting backlog clearance
- Preparation of opening balances
